Careers at Evergreen

Title: GUEST SERVICES

Evergreen Aviation & Space Museum’s mission is to be a force of curiosity and courage for kids of all ages to gain the confidence to take flight. Going into our 23rd year of operations, we are on a trajectory to become a world-class aerospace experience center. We are seeking part time employees to join our Guest Services crew.

POSITION SUMMARY

Guest Services sets the tone for each guest who visits the Evergreen Aviation & Space Museums. Operates a point-of-sale (POS) system with cash register and process various transactions according to what guests decide to participate in during their visit at EASM. This position requires an effective communicator who can provide outstanding service to internal and external customers by demonstrating a friendly demeanor, respect, courtesy, and empathy.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greets guests in a welcoming manner and applies outstanding service to all internal and external customers each workday.
• Communicates effectively with department managers, docents and other coworkers in a collaborative team effort to best represent the Museum’s core values and mission.
• Responsible for daily department operations, including but not limited to, securing cash, opening/closing of assigned work areas, which could include Admissions, Retail Gift Shop or Theater/Concessions.
• Must be flexible and willing to provide excellent guest services in more than one department, depending on the day to day operational needs determined by department managers.
• Provides accurate and helpful responses to guest questions by staying informed on EASM discounts, coupons, promotions, and events.
• Responds calmly and professionally to guest concerns and complaints by taking corrective actions by policy or procedure or to refer them to supervision when needed.
• Operates point-of-sale computer register and can process all transactions efficiently by:
  • Handles large amounts of cash and credit card transactions accurately and ethically.
  • Performs all daily opening, operating, and closing procedures within established guidelines, including reconciling daily deposits, completing paperwork neatly and accurately, and balancing register at end of shift.
  • Secures register throughout shift.
• When assigned, turns on and shuts down the Flight Simulator ride according to established procedures and safety protocols.
• Keeps work areas clean and tidy i.e. wipes down tables and counters, sweeps, dumps garbage, cleans 3D glasses.
• Provides accurate product information for gift shop items and responds to guests inquires timely and respectfully.
• Assists Retail Manager with keeping the gift shop well stocked and product displayed to maximize sales.
• Sells admission and movie tickets, Museum memberships, and tours (including the Spruce Goose); upgrades sales whenever possible and ask point-of-sale survey questions when necessary.
• When working in the Theater, assists in the projection booth, turns on projectors and theater/lobby lights.
• Adheres to all EASM policies and procedures.
• Demonstrates proven critical thinking and problem-solving skills.
• Maintains the highest standards of safety possible while providing a safe, fun, and clean environment.
• Reviews and completes, as needed or directed, the daily tasks list for each department: Aviation, Space, Retail Gift Shop and Theater.
• Performs other duties as assigned.

QUALIFICATIONS

• Three (3) months of cashiering, cash handling, and customer service experience is preferred.
• A high school diploma or GED is preferred.
• Must be 18 years of age or older.
• Must have or obtain an Oregon Food Handler’s card within 30 days of hire.
• Any combination of experience and education will be considered in lieu of meeting exact qualifications.

KNOWLEDGE, SKILLS, AND ABILITIES

• Outstanding customer service focus in interacting with internal and external customers during assigned shift/position.
• Experience in or ability to cashier on a point-of-sale register making cash and credit transactions.
• Ability to follow and make correct decisions within established procedures, especially regarding cash handling and credit card transactions.
• Ability to perform duties with and without supervision.
• Ability to handle moderate periods of complex work in dealing with regular and irregular work situations, emergency situations, and diverse personalities.
• Ability to perform a variety of tasks concurrently in a demanding environment.
• Demonstrates high-level of confidentiality and trustworthiness in dealing with various situations.
• Good analytical thought process, including problem solving and decision-making skills and abilities.
• Good interpersonal and communication skills, in person, in writing, and over the phone

PHYSICAL DEMANDS

• Constantly works on a computer, including reading/viewing from a monitor.
• Constantly uses hands for grasping and holding objects that are necessary for performing in your position (for example: mouse, phone, pen/pencil for writing, files, clipboard, etc.)
• Often performs tasks stationary and/or seated at an office desk or workstation.
• Constantly performs physical activity that requires walking and/or standing.
• Often performs physical activity that requires climbing and/or twisting.
• Often performs physical activity that requires bending, stooping, reaching, and kneeling.
• Sometimes performs physical activity that requires pushing, pulling, lifting, and/or carrying up to 10-20 pounds in place or across a distance with or without supportive devices.
• Rarely drives or travels by car and never travels out-of-area or overnight for work-related reasons.
• Sometimes exposed to a variety of cleaning chemicals and in and around dust, fumes, and odors.
• Ability to work a variable schedule, including evenings, holidays, weekends, and possible overtime when needed.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

(For this role, please submit resumé to jobs@evergreenmuseum.org)

Title: SUMMER CAMP INSTRUCTOR

Status: Temporary (4-week position, weeks of: July 8-12, July 15-19, July 22-26, July 29 – Aug 2), 40 hrs/wk

POSITION SUMMARY

Summer Camp Instructors will deliver Evergreen Aviation & Space Museum curriculum to 3rd-9th graders over the course of one-week long aerospace camps. This position requires a dynamic individual with experience educating diverse students in group settings. We are seeking a teacher who is compassionate, creative, patient, and highly organized to join our Education Team. These summer camps offer exciting aerospace opportunities, including hands-on activities, problem-solving projects, and unique museum tours. Curriculum is provided with all activities and materials determined.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Deliver engaging curriculum for aviation and space-themed summer camps.
• Create an environment where the sky is the limit, experimentation is encouraged, failure celebrated, and students are encouraged to collaboratively problem solve.
• Supervise youth with Camp Assistants in order to facilitate a fun, interactive, and welcoming environment.
• Instruct Summer Camp Assistants in prepping materials and classroom for hands-on activities.
• Prepare and maintain classrooms to create an effective learning environment and inspire the next generation of innovators and problem solvers.
• Communicate effectively with students, guardians, and staff about programming.

QUALIFICATIONS

• A bachelor’s degree in education, History, Aviation or a related field is required.
• Experience working in educational settings, especially with K-12 school-aged children is required.
• Certifications in educational instruction from an accredited institution or organization is advantageous.
• Any combination of experience and education will be considered in lieu of meeting exact qualifications.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to engage students with a variety of learning styles.
• Ability to continually evaluate and modify existing curriculum to achieve maximum engagement with students.
• Ability to create a fun environment for students and staff.
• Strong interpersonal and communication skills, in writing and orally across various media, that adhere to confidentiality and protocol.
• Strong facilitation and presentation skills.
• Good classroom management experience, including time management, coordination, and organizational skills.
• Must be self-motivated and able to work alone and without supervision much of the time.

PHYSICAL DEMANDS

• Regularly performs tasks with hands and fingers for grasping and holding objects.
• Regularly performs office-related tasks at a desk or workstation while sitting, such as: keyboarding, phones, handwriting, filing, etc.
• Sometimes pushes, pulls, lifts, and/or carries up to 50 pounds across a distance with or without supportive devices.
• Sometimes stands, walks, bends, stoops, crouches, reaches, climbs, and kneels throughout the workday.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

(For this role, please submit resumé to jobs@evergreenmuseum.org)

(For this role, please submit required items – cover letter, resumé and portfolio – to jobs@evergreenmuseum.org)

Evergreen Aviation & Space Museum’s mission is to be a force of curiosity and courage for kids of all ages to gain the confidence to take flight. Going into our 23rd year of operations, we are on a trajectory to become a world-class aerospace experience center. To do so, we are seeking a disciplined and capable collections expert to join our crew as our new Collections Manager.

POSITION SUMMARY
The Evergreen Aviation & Space Museum (EASM) seeks a Collections Management expert to support the preservation, organization, accessibility, and safety of the Museum’s diverse and treasured collection. The Collections Manager will oversee the acquisition, documentation, and interpretation of historic artifacts and archival materials and do so while maintaining efficient collections management practices consistent with the latest
industry standards. This role also involves managing a dedicated cadre of Collections Department volunteers. The ideal candidate is a highly organized communicator, passionate about aerospace history, who collaborates effectively with internal and external stakeholders in the diligent execution of their duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage the physical care, conservation, and storage of the Museum’s artifact collection.
• Develop, implement, and maintain policies and procedures for artifact handling and preservation.
• Coordinate with conservators for restoration and conservation projects.
• Maintain electronic and paper inventory and records tracking systems for the collection with onsite and remote disaster preparedness solutions.
• Facilitate all aspects of artifact loans and leases and comply with all incoming and outgoing requirements.
• Administer registration, cataloging, and accounting for historical properties and exhibits.
• Collaborate on collection management plans and policies with the Board’s Acquisitions & Collection Committee.
• Ensure proper maintenance, preservation, and storage procedures are followed.
• Conduct research to authenticate artifact provenance.
• Facilitate artifact loans and leases with other institutions and individuals.
• Provide artifacts and information to support museum programs and events.
• Contribute to the production of promotional materials and exhibits.
• Develop and help coordinate museum exhibits and related programs.
• Liaise with the Restoration department to preserve artifacts.
• Act as a resource to the community and other institutions.
• Assist with curatorial and collections budget planning.
• Develop and maintain a Risk Management Program to protect Collections inventory from fire, water, and theft.
• Maintain the highest of legal, ethical, and professional standards for the artifact collection.

SUPERVISORY RESPONSIBILITIES
• Supervise volunteers and future staff who comprise the Collections Department.
• Lead volunteer selection, training, and development efforts.
• Lead programs supporting volunteering interns.

QUALIFICATIONS
• Bachelor’s degree in Museum Studies or related field.
• Two years of progressive museum collections management experience.
• Leadership or supervisory experience preferred.
• Equivalent combination of education and experience considered.

KNOWLEDGE, SKILLS, & ABILITIES
• Adherence to ethical and legal standards in museum practices.
• Strong project management and organizational skills.
• Analytical thinking and problem-solving abilities.
• Excellent interpersonal and communication skills.
• Budget management experience.
• Ability to multitask in a demanding environment.
• Creative and visionary mindset.
• Proficiency in relevant software applications.

PHYSICAL DEMANDS
• Computer work and manual tasks.
• Occasional physical activities including climbing, bending, and lifting up to 50 pounds.
• Rare travel may be required.
• Ability to work outdoors and during variable schedules throughout the year.

OTHER DUTIES
This job description may evolve to encompass additional responsibilities as needed in service of changes within the organization.

NICE TO HAVE
• Knowledge of and experience with PastPerfect.
• Interest in aviation and space history and the aerospace industry is a plus.

WHAT WE OFFER
• Full-Time Exempt status with a salary range of $48,000 – $54,000, depending on experience.
• 401K and Health benefits
• Four (4) weeks PTO
• In-person work schedule with the opportunity for occasional remote work.

Title: SUMMER CAMP ASSISTANT

Status: Temporary (4-week position, weeks of: July 8-12, July 15-19, July 22-26, July 29 – Aug 2), 40 hrs/wk

POSITION SUMMARY

Summer Camp Assistants will help deliver Evergreen Aviation & Space Museum curriculum to 3rd-9th graders over the course of one-week long aerospace camps. This position requires a dynamic individual with experience working in a team setting. We are seeking assistants who are compassionate, creative, patient, and highly organized to join our Education Team. These summer camps offer exciting aerospace opportunities, including hands-on activities, problem-solving projects, and unique museum tours.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Facilitate engaging hands-on activities for aviation and space-themed summer camps.
• Prepare all activities for the day’s curriculum to create an organized learning environment.
• Aide Summer Camp Instructor in supervising youth in order to maintain a fun, interactive, and welcoming environment.
• Communicate effectively with students, guardians, and staff about programming.
• Encourage students to participate and help with conflict resolution.

QUALIFICATIONS

• Enrollment in Education, History, Aviation or a related program is preferred.
• Experience working in educational settings, especially with K-12 school-aged children is preferred.
• Any combination of experience and education will be considered in lieu of meeting exact qualifications.
• 16-years-of-age or older

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to engage students with a variety of curriculum.
• Enjoy working with youth and seeing them develop confidence while learning.
• Strong interpersonal and communication skills, in writing and orally across various media, that adhere to confidentiality and protocol.
• Strong facilitation and presentation skills.
• Must be self-motivated and able to work alone and without supervision much of the time.

PHYSICAL DEMANDS

• Regularly performs tasks with hands and fingers for grasping and holding objects.
• Regularly performs office-related tasks at a desk or workstation while sitting, such as: keyboarding, phones, handwriting, filing, etc.
• Sometimes pushes, pulls, lifts, and/or carries up to 50 pounds across a distance with or without supportive devices.
• Sometimes stands, walks, bends, stoops, crouches, reaches, climbs, and kneels throughout the workday.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

(For this role, please submit resumé to jobs@evergreenmuseum.org)